returns policy 

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

If you are unhappy with any aspect of these, then you should contact us via email at:  before placing an order with us.
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This web site and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this web site or the placing of any order through this web site from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and Gandys Flip Flops for the sale of our products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer’s statutory rights.

Prices and availability of goods is subject to change without notice.


Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.

If you have recently placed an order with us and wish to cancel it, please email us at:  quoting your order reference number, date the order was placed and your name. Providing the conditions of our returns policy are met entirely (as stated below) you will receive email confirmation of the cancellation of your order within 24 hours from receiving the goods back in perfect condition.


If you wish to return any items purchased online at  please follow the following steps:

  1. If you wish to return an item, you must notify your intention to return it, in writing, within 14 working days from the date you received your goods. The item(s) must then be returned within 14 days of invoice date.
  2. All items must be returned in unused (re-saleable) condition.
  3. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by registered post only. We cannot be held responsible for any item returned to us in any other way.


Please follow the same procedures as above. However, if the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge providing there is no evidence of the goods being damaged after delivery.


By returning shoes for an exchange you are responsible for postage costs, please enclose a cheque for £3 if you are posting back to the UK and £6.99 for outside the UK in your order .

Please email with details of your order and your desired replacement. 

This charge should be paid by cheque (Gandys Flip Flops) and be included with the original order.


We accept online payment in a secure environment by credit card. We currently accept Visa, MasterCard, Delta and, Switch. All transactions are shown in UK £ sterling.


We endeavour to dispatch your goods within 2 working days by recorded delivery. However, some orders may be dispatch at a later date but with our 28 day delivery policy. If, for some reason they are out of stock, we will contact you immediately to organise a replacement or back order.

All orders require a signature so please ensure the delivery address given will have someone to sign for it. Any orders that the Royal Mail are unable to deliver will be returned to your local sorting office for your collection. The Royal Mail only hold parcels for one week, thereafter the package is returned to us. Should this happen you will be expected to pay by cheque (Gandys Flip Flops) the charges for re-delivery.


We will attempt to communicate with mail order customers by email. All relevant information about your order will be sent to the email address you have provided to us.


We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.